BUSINESS PROCESS OUTSOURCING

As a business leader, you surround yourself with the smartest, most capable teams to help you deliver flawlessly, on time, and on budget. With a 10+ year successful track record of supporting some of the country's largest companies and government agencies in doing just that, Cayuse's dependability, agility and affordability are ideally suited to your BPO needs.

FEATURED CASE STUDY

THE FASTEST IN-STORE MOBILE UPGRADES SO YOU CAN GET BACK TO WHAT'S IMPORTANT

THE CHALLENGE

The end client, a major global telecommunications company, was experiencing completely unsatisfactory performance with their internal technical help desk that supported their retail business units. Problems included a lack of resolution and follow up, poor customer service, and excessive time for problem resolution (sometimes months).

Service Offerings

Service/Help Desk

Cayuse Commercial Services specializes in premier Single Point of Contact (SPOC) call center, service desk, help desk, and technical help desk services across multiple tier support levels. Businesses rely on us to provide expert and consistent high quality issue resolution, issue escalation, issue routing, re-routing, customer support, and liaising with 3rd party service providers and other departments.

Mobile Device Mgmt

Cayuse Commercial Services offers cost effective enterprise device support customized to your needs. Our clients depend on us to perform device health assessments, apply OS upgrades, install applications, perform hard and soft resets, and packaging and shipping of devices to a desired location, all from our Delivery Center in rural Oregon.

Social Media Management

Social strategy, social guidance, social branding & creative, reputation management, and tracking and reporting of your company's social media presence for cost savings and optimal results. Cayuse Chimerical Services leverages monitoring technologies and algorithmic content scraping, to provide real-time situational analysis and empower early intervention strategies.

Executive Administrative Support

Expert Executive Assistants provide support to meet the specific business needs of their assigned customers. Timely and accurate travel arrangements, appointment bookings, conference call scheduling, document and presentation production, data entry, expense support, and more. Delivered cost-effectively in a virtual environment with a personal touch, our administrative support helps to increase our clients' productivity and maximize top performance.

Contingent Staffing

The Cayuse human cloud proven approach leverages onshore resources from both rural and urban locations to deliver a team of skilled professionals at the right price point. We provide clients with an on-demand contingent workforce that meets your specific requirements.