Case Studies

WIRELESS CUSTOMERS ENJOY A SIMPLIFIED BILLING EXPERIENCE FOR EASE OF USE

APPLICATION DEVELOPMENT

THE CHALLENGE

A large telecommunications company's aging billing systems struggled with performance causing delays in processing. Thousands of orders needed to change which would take months to complete using manual entry expansion. Their billing and order systems were too slow due to automation software in legacy systems that required manual screen-scraping of back-end systems. The need was for incorporation of client legacy application suite migration from mainframe / 'green screen systems' to current technologies. In addition, internal company reorganization and acquisitions resulted in incompatible systems that needed to be migrated into common systems.

THE SOLUTION

Cayuse Technologies developed and implemented an automation process using the Software Development Lifecycle (SDLC) process, that bypassed much of the manual entry and decreased suspense time. The project migrates platforms; switches conversions; and drives the billing of successfully completed order flows.

OUTCOME

The scripts and tools created by Cayuse Technologies have saved the end client company millions of dollars by automating billing, network provisioning, ticketing, swivel-chair data entry, and many other tasks across the business. Turn-around time was decreased from months down to days. Number of in-house representatives was decreased. The cost savings allowed for more optimization in other areas within the client's company. The success of the project resulted in resounding client satisfaction, increased scope of work and an increased size of project team.