CAYUSE COMMERCIAL SERVICES COVID-19 UPDATE

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SERVICE DESK

A single point of contact for
resolving a variety of service events.

Remote, Onshore Support
(Tier 1-3)

Cayuse offers 24x7x365 tiered service levels across all U.S. time zones to resolve help desk tickets, report defects, escalate support, and track key performance indicators (KPIs).

Since 2009, Cayuse has provided Tier 1 level support for a leading U.S. Telecom’s network of 20,000 retail sites with suite of 70 point-of-sale (POS) applications. Cayuse owns a state of-the-art Technology Delivery Center in Pendleton, OR with fully secure capabilities as a Network Operations Center (NOC) and Security Operations Center (SOC). Our services qualify for minority supplier and diversity credits.
Call center worker accompanied by her team

How We Can Help

service
  • Shift fixed IT costs from on-premise platforms to lower, variable costs with remote services
  • Avoid expensive upgrades in HW and systems; free up IT budget for other priorities
  • Offload headcount and management of service desk personnel
  • Improve response times and ticket resolution with experienced Tier 1 support
  • Scale easily and on-demand; monitor performance to adjust service levels

24x7x365 Tiered Service Levels

First call level investigation and diagnosis of reported incidents. 

Tailored service levels and skills to meet customer support goals and objectives.

Customer satisfaction surveys to assess quality.