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COVID-19 UPDATE

We continue to monitor the developments of the coronavirus (COVID-19) and are taking measures to ensure our service to you remains at the highest level of quality. While our business operations have not been impacted, we have made the decision to limit employee travel and in-person meetings. We apologize to those with whom we’ve had to cancel in-person meetings with but are confident in our ability to continue to deliver exceptional service via conference calls. Additionally, many of our team members will be working remotely to reduce the risk of spreading the virus in the community. We do not anticipate any service interruptions and will continue to provide you with the support you have come to expect and appreciate. Thank you for your patience.

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CAYUSE FAMILY OF COMPANIES

A Confederated Tribes of the Umatilla Indian Reservation (CTUIR) owned company.

SERVICE DESK AND ITOC

A single point of contact for resolving a variety of service events

Is Your Service Desk Aligned With Your Business Objectives?   

The execution of your Service Desk or IT Operating Center needs to meet the requirements of your business. Reduce your expenses by transitioning from on-premise platforms to remote services that provide scalability, offload headcount, and offer ongoing resources with flexible pricing based on demand.

Cayuse provides around-the-clock tiered support to quickly address service desk tickets, report defects, escalate critical situations, and monitor key performance indicators. Our dedicated team of highly skilled professionals seamlessly aligns with your workforce, your processes, and your objectives.

Delivery of Solid, Robust Service Desk Expertise

SD technicians at their workstations
  • Shift fixed support expenses from on-premise platforms to lower, variable costs with remote services
  • Avoid expensive upgrades in platforms and systems while opening the budget for other priorities
  • Delegate the responsibility for overseeing service desk staff and their workload
  • Improve response times and ticket resolution with experienced tier-based support
  • Scale easily and on-demand
  • Monitor performance and usability in tandem with adjustable service levels
  • Our state-of-the-art delivery center provides fully secure capabilities as a Networks Operations Center (NOC) and a Security Operations Center (SOC)

Our Services

Tiered Service levels and KPI tracking are among the expert services that we provide to our clients.

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Case Studies

Cayuse is an external partner providing solutions that serve as an extension of your business.

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Resources

View the Cayuse library of materials.

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A Diverse Company

A minority business that is 100% Native American owned, we are a certified diversity supplier with MBE credentials.

About Us

The Art of Maintaining Quality for Service Desk

Our eBook covers: 

  • The challenges of attrition
  • The true toll of recruitment
  • How to improve retention
  • The hidden costs of in-house support 
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