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COVID-19 UPDATE

We continue to monitor the developments of the coronavirus (COVID-19) and are taking measures to ensure our service to you remains at the highest level of quality. While our business operations have not been impacted, we have made the decision to limit employee travel and in-person meetings. We apologize to those with whom we’ve had to cancel in-person meetings with but are confident in our ability to continue to deliver exceptional service via conference calls. Additionally, many of our team members will be working remotely to reduce the risk of spreading the virus in the community. We do not anticipate any service interruptions and will continue to provide you with the support you have come to expect and appreciate. Thank you for your patience.

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CAYUSE FAMILY OF COMPANIES

A Confederated Tribes of the Umatilla Indian Reservation (CTUIR) owned company.

SERVICE DESK

A single point of contact for
resolving a variety of service events

Check Out Our eBook

The Art of Maintaining Quality for Service Desk

Attrition, retention, and hidden costs can plague your service desk. Download the eBook to learn steps you can take to improve your service desk and ways an outside provider can take your service desk to a whole new level.

Download eBook

Remote, Onshore Support
(Tier 1-3)

Cayuse offers 24x7x365 tiered service levels across all U.S. time zones to resolve help desk tickets, report defects, escalate support, and track key performance indicators (KPIs).

Cayuse owns a state-of-the-art Technology Delivery Center in Pendleton, Oregon with fully secure capabilities as a Network Operations Center (NOC) and Security Operations Center (SOC). With expertise and services that qualify for minority supplier and diversity credits, Cayuse is more than an IT provider; we are an IT solution.
 Call center worker accompanied by her team

How We Can Help

service
  • Shift fixed IT costs from on-premise platforms to lower, variable costs with remote services
  • Avoid expensive upgrades in HW and systems; free up IT budget for other priorities
  • Offload headcount and management of service desk personnel
  • Improve response times and ticket resolution with experienced Tier 1 support
  • Scale easily and on-demand; monitor performance to adjust service levels

FEATURED CASE STUDY

THE FASTEST IN-STORE MOBILE UPGRADES SO YOU CAN GET BACK TO WHAT’S IMPORTANT

THE CHALLENGE

The end client, a major global telecommunications company, was experiencing completely unsatisfactory performance with their internal technical help desk that supported their retail business units. Problems included a lack of resolution and follow up, poor customer service, and excessive time for problem resolution (sometimes months).

THE SOLUTION

The Cayuse Technologies Tier 1 Technical Help Desk was launched, providing expert service agent support for retail store software and hardware such as: kiosks, demo equipment, ticketing equipment, cash registers, and iPads. Hours of operation provide 17 hours a day, 7 days a week, 363 days a year support. Three methods of contact include phone chat, and automated online ticketing

THE OUTCOME

10-15K contacts per month

100,000 sales representatives supported

16,500 retail stores, dealers and retailers supported

24x7x365 Tiered Service Levels

First call level investigation and diagnosis of reported incidents. 

Tailored service levels and skills to meet customer support goals and objectives.

Customer satisfaction surveys to assess quality.