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A single point of contact for resolving a variety of service events

Is Your Service Desk Aligned With Your Business Objectives?   

The execution of your Service Desk or IT Operating Center (ITOC) needs to meet the requirements of your business. Reduce your expenses by transitioning from on-premise platforms to remote services that provide scalability, offload headcount, and offer ongoing resources with flexible pricing based on demand.

Cayuse provides around-the-clock tiered support to quickly address service desk tickets, report defects, escalate critical situations, and monitor key performance indicators. Our dedicated team of highly skilled professionals seamlessly aligns with your workforce, your processes, and your objectives.

Delivery of Solid, Robust Service Desk Expertise

SD technicians at their workstations
  • Shift fixed support expenses from on-premise platforms to lower, variable costs with remote services
  • Avoid expensive upgrades in platforms and systems while opening the budget for other priorities
  • Delegate the responsibility for overseeing service desk staff and their workload
  • Improve response times and ticket resolution with experienced tier-based support
  • Scale easily and on-demand
  • Monitor performance and usability in tandem with adjustable service levels

Our Services

Tiered Service levels and KPI tracking are among the expert services that we provide to our clients.

Case Studies

Cayuse is an external partner providing solutions that serve as an extension of your business.


View the Cayuse library of materials.

A Diverse Company

A minority business that is 100% Native American owned, we are a certified diversity supplier with MBE credentials.

The Art of Maintaining Quality for Service Desk

Our eBook covers: 

  • The challenges of attrition
  • The true toll of recruitment
  • How to improve retention
  • The hidden costs of in-house support 
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Our tiered service levels support your business and your users, allowing you to focus on the core of what you do.