IT Operations
Continuity of Operations
Our suite of IT Operations services are designed to keep your business secure, efficient, and resilient.
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Optimized spending and aligned financial accountability
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24/7 monitoring and management of IT infrastructure
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Real-time network performance monitoring
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Active threat detection and response
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Streamlined management of IT assets and access
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Security compliance supported by ISO 27001 credentials
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Automation to accelerate resolutions and reduce overhead
Our Commitments, Certified
Trust, Accountability, and Impact are Built into Everything We Do
We pursue and achieve industry-recognized certifications that demonstrate our dedication to data integrity, security, sustainability, and social responsibility.
Whether it's protecting your sensitive information, supporting minority-owned business growth, or reducing greenhouse gas emissions, these certifications reflect our serious commitment to doing business the right way - for our clients, our communities, and our planet.
IT Operations Center (ITOC)
Through high availability, critical update management, and coordinating with support teams, our ITOC plays a critical role in minimizing downtime and enabling rapid recovery from technical issues.
Network Operations Center (NOC)
Partnering with Cayuse keeps your operations secure, efficient, and uninterrupted. We proactively defend against cyber threats, integrate regulatory compliance, minimize downtime, and safeguard your data.
Security Operations Center (SOC)
Cayuse's SOC is the front line of defense, actively monitoring your systems to detect, investigate, and respond to cybersecurity threats in real-time. We stay ahead of risks through resiliency and security.
Cyber Resilience
Cayuse empowers your organization to stay strong in the face of cyber threats, providing continuity, protecting your reputation, and keeping you moving forward.
FinOps
Maximize the value of every cloud dollar via real-time visibility, cost analysis, and informed guidance through aligned financial accountability across your teams.
Access and Asset Integrity
With complete visibility and control over your IT environment, we safeguard critical systems, optimize technology investments, and align user access.
Talk to One of Our Experts
From proactive monitoring and incident response, to cloud operations and asset safeguarding, our solutions work to enhance your operational performance, reduce risk, and optimize costs - all while protecting your systems and your data.
Let's talk about your company's goals and needs, and together, we will uncover ways to improve efficiency and effectiveness.
Resources and Results
Blogs
Making Sense of Cloud Spend: The Role of FinOps
Cloud computing is a key differentiator for businesses today. It is pivotal, however to maintain control and utilization. Read more...
Case Studies
Exercising Disaster Recovery in a Hospitable Way
A multinational company realized that their disaster recovery program lacked key components essential for identification and resilience. Read more...
Fact Sheet
IT Operations - Services Designed for Your Business
Cayuse experts become an extension of your team, providing knowledge and innovation through our top-notch IT deliverables. Learn more...
Frequently Asked Questions
How do you enable high availability and minimize downtime?
Cayuse implements proactive monitoring and automated failover mechanisms to provide continuous uptime. We leverage analytics to reduce outages and perform regular maintenance to prevent disruption before it occurs.
We employ our established alerting systems and prioritize issues through implementing a 'follow the sun' model for after-hours support. Using this model minimizes shift premiums to keep price contained while also improving turnover rates and knowledge retention. Our team is available 24/7/365 for quick response to incidents.
We are fully prepared to meet the demands of a dynamic and unpredictable operating environment, delivering timely and effective assistance whenever or wherever it is needed.
How do you support scalability and performance as our business grows?
Our scalability plan consists of:
- Service Initialization and Baselining
- Automation and Continuous Improvement
- Talent Management
Our model has the flexibility to absorb your business requirements while respecting your priorities.
Stakeholders become active participants in our Quality Assurance process by engaging in QA calibration meetings. We review metrics, incidents, trends, and opportunities for continuous improvement. Adjustments are implemented as a joint leadership team. We focus on overall delivery success and paths for business growth.
Cayuse is proud to support your ongoing growth and accomplishments.
How do you handle data security and compliance requirements?
We prioritize the security and privacy of your data by implementing rigorous security protocols and compliance standards. Our commitment to safeguarding your information is demonstrated through our ISO 27001 certification, a globally recognized standard for information security management. This certification means that we consistently meet and exceed regulatory requirements, providing you with peace of mind knowing that your data is protected with the highest level of security.
Our state-of-the-art 40,000 sq. ft. delivery center is federally rated as a top secret facility. Our dedication to maintaining the highest standards reflects our promise to deliver reliable and secure services, reinforcing our position as a trusted partner in the industry.
What Service Level Agreements (SLAs) do you offer?
Our Service Level Agreements (SLAs) are custom-tailored to align with your unique requirements, providing a comprehensive framework that includes precise performance metrics and well-defined response times.
This approach guarantees both a high level of accountability alongside superior service quality. By customizing our SLAs, we empower your business with the confidence that our services will consistently meet and exceed your expectations, fostering a reliable partnership built on trust and excellence.
Can your solutions integrate with our existing systems and tools?
Absolutely. Our services are crafted to provide seamless integration with your existing systems, allowing for a smooth transition that minimizes potential disruptions. By doing so, we not only preserve the continuity of your operations but also enhance overall efficiency. Our approach is designed to empower your business, enabling you to focus on growth and innovation without the worry of technical setbacks. With our solutions, you can expect a harmonious blend of advanced technology and user-friendly implementation, tailored to meet your unique needs and drive your success forward.