CAYUSE COMMERCIAL SERVICES COVID-19 UPDATE

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SERVICE DESK

A single point of contact for
resolving a variety of service events

Check Out Our eBook

The Art of Maintaining Quality for Service Desk

Attrition, retention, and hidden costs can plague your service desk. Download the eBook to learn steps you can take to improve your service desk and ways an outside provider can take your service desk to a whole new level.

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Remote, Onshore Support
(Tier 1-3)

Cayuse offers 24x7x365 tiered service levels across all U.S. time zones to resolve help desk tickets, report defects, escalate support, and track key performance indicators (KPIs).

Cayuse owns a state-of-the-art Technology Delivery Center in Pendleton, Oregon with fully secure capabilities as a Network Operations Center (NOC) and Security Operations Center (SOC). With expertise and services that qualify for minority supplier and diversity credits, Cayuse is more than an IT provider; we are an IT solution.
Call center worker accompanied by her team

How We Can Help

service
  • Shift fixed IT costs from on-premise platforms to lower, variable costs with remote services
  • Avoid expensive upgrades in HW and systems; free up IT budget for other priorities
  • Offload headcount and management of service desk personnel
  • Improve response times and ticket resolution with experienced Tier 1 support
  • Scale easily and on-demand; monitor performance to adjust service levels

24x7x365 Tiered Service Levels

First call level investigation and diagnosis of reported incidents. 

Tailored service levels and skills to meet customer support goals and objectives.

Customer satisfaction surveys to assess quality.