Remote, Onshore Support
How We Can Help
FEATURED CASE STUDY
THE FASTEST IN-STORE MOBILE UPGRADES SO YOU CAN GET BACK TO WHAT’S IMPORTANT
The end client, a major global telecommunications company, was experiencing completely unsatisfactory performance with their internal technical help desk that supported their retail business units. Problems included a lack of resolution and follow up, poor customer service, and excessive time for problem resolution (sometimes months).
The Cayuse Technologies Tier 1 Technical Help Desk was launched, providing expert service agent support for retail store software and hardware such as: kiosks, demo equipment, ticketing equipment, cash registers, and iPads. Hours of operation provide 17 hours a day, 7 days a week, 363 days a year support. Three methods of contact include phone chat, and automated online ticketing
10-15K contacts per month
100,000 sales representatives supported
16,500 retail stores, dealers and retailers supported
24x7x365 Tiered Service Levels
First call level investigation and diagnosis of reported incidents.
Tailored service levels and skills to meet customer support goals and objectives.
Customer satisfaction surveys to assess quality.